Twine customer data is stored on a secure, scalable cloud server provided by Amazon Web Services. Data is stored in datacenters with ISO 27001 security certifications, and physical security controls for servers.

Twine uses industry-standard Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for file transfers and communication with and between servers. Stored data (“data at rest”) is encrypted using the 256-bit Advanced Encryption Standard (AES-256) cipher, for both production data and backups.

Internal access to Twine data and applications is protected by an employee authentication system with role-based permissions and two-factor authentication. This access is restricted to engineers and support staff, and is logged and monitored.

Twine data centers are monitored 24x7 for intrusion detection. Our systems are stress-tested once a month for unauthorized access and disaster recovery.

Twine customer data will never be shared with or sold to a third-party, and cannot be accessed by anyone other than an authorized representative of the client firm.